This is a letter sent in by a Cleveland Browns season ticket holder in 1974 to management asking them to please terminate other fans from making paper airplanes out of the programs and sailing them around the stadium. You’ll poke your eye out! The reply back is something no company would have the cojones to do now. [More]
complaints
Laptop Borked By Dell Tech Gets Replaced After Consumerist Post
By 12.15.10
Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop. [More]
EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged
By 12.15.10
Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were Fabergé eggs. So he launched his campaign on HP upper management… [More]
$568 To Change A US Airways Flight? Complain And Get Transferred To Little Caesar's Pizza
By 12.14.10
Kyle was annoyed that when he had to change his US Airways tickets, he not only was charged a ticket change fee, he also didn’t get any refund, even though the new tickets were cheaper than his old ones. When he complained and asked for a supervisor, he found himself transferred instead to a purveyor of doughy circular objects, covered in cheese, and ruled over by a diminutive dictator. [More]
"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date
By 12.14.10
Angel’s patience was worn down to the quick after waiting for a on-call Dell tech to come and fix his high-end laptop, only to have the guy bungle the repair, screw up his hardware, and make him miss his date. [More]
Dell Incapable Of Selling Man TV
By 12.7.10
On Black Friday, Rich attempted to give money to Dell to purchase a TV. He failed in this endeavor and Dell doesn’t seem to care, despite sending him 5 order acknowledgement emails. [More]
Dentist Left Instruments In Patients' Teeth
By 12.1.10
A New York dentist has been ordered back to school after being accused of leaving instruments behind in patients’ mouths during root canals. [More]
Comcast Outage Hits Parts Of East Coast
By 11.29.10
A Comcast TV and internet outage hit Boston and parts across the eastern seaboard yesterday, with a fix still pending this Cyber Monday. [More]
Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By 11.29.10
There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead. [More]
My Ex Ruined My Credit And Jamie Dimion Doesn't Care
By 11.24.10
Lawrence has been in two bad relationships, first with his ex and now with Chase. He and the woman had shared expenses. He was on her credit card. They broke up but he was still on her card, which she continued to run up to $15k. Lawrence escalated his request to get taken off the card all the way up to CEO Jamie Dimion, who promised to sic one of his secretaries on it. And since this is a letter being posted on Consumerist, you can imagine how well that worked out… [More]
Blacklisted From Motel 6 For Complaining About Moldy Shower Curtain
By 11.22.10
We appreciate your feedback? Not so much. When a man returned to the same Motel 6 where he had complained about a moldy shower curtain, he found himself barred from staying there. Because no other hotels had vacancies, he was forced to sleep in his car. [More]
Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By 11.18.10
Tony and his wife have been waiting for 7 months for their $144.81 refund from Verizon FiOs that they’ve repeatedly been told is coming their way. It hasn’t showed up, but the debt collector trying to collect on that amount has. [More]
Does GE Owe Her For The Icemaker?
By 11.17.10
Reader Cinnamon has specifically requested Consumerist reader opinions on whether GE should pay her back for the icemaker that broke twice in her refrigerator. [More]
When AT&T Schedules An Install, It's More Like A Suggestion
By 11.17.10
David is trying to get AT&T DSL-only installed, but the techs keep missing the appointment or show up without the tools to complete the job. See, the problem comes down to a simple difference in definitions. What you think of as “scheduled appointment,” they think of as “suggestion,” a snippet of melody for them to jazz riff off if they please. And if they don’t feel like it, they’ll go eat a sandwich and come back another day. Or not. [More]
Slime Slops Into Sodas, Manager Too Busy To Clean Ice Machine
By 11.5.10
Reader Nora works at a restaurant where the new manager is too busy to mitigate the black slime growing in the ice machine, even though sometimes it plops into people’s drinks. At left is a picture she took with her cellphone of the mold colony. [More]
SunChips Canada To Noisy Bag Haters: Here's Free Earplugs
By 11.4.10
Unlike their lilly-livered counterparts to the south, Sun Chips Canada has decided to hold the line on their jet-engine loud biodegradable bags. Instead of caving to detractors, they’re offering them free earplugs. [More]
Watch Consumerist On CBS Sunday Morning News 11/7 9 AM
By 11.1.10
Consumerist is going to be on the CBS Sunday Morning News on 11/7 at 9am Eastern. They asked me about some of our all-time worst customer service horror stories. We should get a decent amount of screen time. Set your DVRs to stun! [More]
Oops We Lost Your Docs So You're Going To Foreclosure
By 10.27.10
After Alexis’s employer started making her and other workers taking mandatory furlough days, her income dropped so much that she had trouble making mortgage payments. So, like many others, she sought a loan mod. She followed all of Bank of America’s instructions and thought she was on the path to getting a mod. Then BoA told her they were going to foreclose on her house. [More]
