A former manager at a Sleep Inn hotel in Michigan is accused of taking advantage of the chain’s credit card payment system to issue nearly $900,000 in bogus refunds to her credit card accounts. [More]
If you’re allergic to down and stay at a Quality Inn, you should probably check ahead of time to see whether there is any down-free bedding available in the entire building. Jason is allergic to down, and this was the first hotel he had ever encountered that couldn’t provide him with feather-free bedding to accommodate his allergy. His complaints to corporate were met with more or less a shrug.
Kristy and her husband were dissatisfied with their recent Comfort Inn stay while on vacation in southern Utah. The hotel manager resolved their cleanliness concerns, but then threatened to revoke their discount if they complained to corporate. Kristy tried to get her message across to the people in charge through the usual channels, and it seemed that nobody wanted to listen, Finally, she posted about the situation on Twitter and got the resolution she was looking for.
A man wrote in to travel writer Christopher Elliott to complain about the awful experience he and his wife had with Comfort Inn & Suites in North Vancouver, British Columbia. When they checked in, they were surprised with a “free upgrade,” but found the room was unclean and lacked linens. They asked to be given the room they initially reserved, then discovered the water was lukewarm during their entire visit, and the coffee machine was broken. The hotel’s ice machine was also broken. Richard said in each case he complained to the front desk but only got an apology—and when he contacted Choice Hotels to complain, they told him he should have brought the issues to the attention of the hotel, and consequently they would not honor their 100% Satisfaction Guarantee.