Jennifer wrote earlier this month about Wells Fargo’s inability to come to terms with the fact that she is a married woman who changed her last name. Maybe the bank had a thing for her and couldn’t deal with her not being single anymore. Whatever the case, Wells Fargo finally corrected her name on the accounts. [More]
checking accounts
Wells Fargo Must Hate My Married Name Or Something
By 7.6.10
Jennifer has banked with Wells Fargo since 1996, and thinks the bank must have gotten so used to her maiden name that it refuses to acknowledge her married name. No matter how often she’s complained, Wells Fargo refuses to acknowledge the name change on all her accounts and keeps sending her cards with her former moniker. [More]
How Do You Keep Track Of Your Money?
By 4.3.10
Considering the number of stories we write about overdrafts, Consumerist reader Adam wanted to know if he was one of the few people left that still keep track of their cash with their checkbook. [More]
I Don't Want A Savings Account, Fifth Third: Please Stop Calling Me
By 3.25.10
Brad is a customer of Fifth Third Bank. He’s annoyed at the bank’s marketing practices. He tells Consumerist that when he transferred a large amount of money from his account with a credit union, Fifth Third decided that he clearly had too much money, and they wanted to help him open a savings account to remedy that situation. Well, that’s not what they said, but close enough. [More]
Wachovia Tricked Me Into Overdrafting
By 2.15.10
Sean is accusing Wachovia of using tricky online transaction posting that makes it difficult to tell when you’re in danger of slipping into the red. He says that although his account never appeared to be overdrawn, but he was still hit with overdraft charges thanks to funny accounting. He writes: [More]
Wachovia Flooded Me With So Many Overdraft Fees I Don't Know Whether To Sink Or Swim
By 2.12.10
Jared thought he had enough money in his Wachovia checking account to cover a mini-spending spree, but he found out soon after that he’d racked up big-time overdraft fees. Now he’s not sure whether or not he should pay Wachovia the money he owes or just cut and run and start over with a new account somewhere else. [More]
Citibank Closes Overdraft Protection Due To Lack Of Overdrafts
By 11.30.09
We all know that banks offer overdraft protection because it makes them money, not because they want to be kind to customers. Still, it seems weird–or maybe just brutally honest–that Citibank would cancel Corrie’s overdraft protection service simply because she’d managed to avoid any overdrafts since she opened her accounts. [More]
Banks Cling To Overdraft Fees Because They Need Them To Survive
By 9.10.09
Banks now make more on debit card overdraft fees than credit card penalties—they’ll rake in about $27 billion in 2009 alone, according to the New York Times. They obviously have zero incentive to curb the practice. In fact, one economist told the paper that “45 percent of the nation’s banks and credit unions collect more from overdraft services than they make in profits.”
Banned Bank Of America Customer Says His Credit Is Clear
By 7.8.09
Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn’t give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.
Bank Of America: "That's Why You Don't Open New Accounts Online"
By 7.8.09
After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward’s new account was closed but the CSR refused to tell him why, and he was charged a $60 “research fee” for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, “That’s why you don’t open up accounts online.”
Bank Of America Bans Customer For Life
By 7.6.09
Jesse tried to scam Bank of America. No, wait. He tried to open two accounts at once! No, that’s not right either. He did something wrong, that’s obvious. Isn’t it? Hello? Please tell us what Jesse did wrong, Bank of America. Your lifetime banning confuses us.
Blizzard "Can't" Refund My Money For Downloads That Didn't Work
By 10.13.08
Reader Zach is having some trouble with Blizzard and is wondering what he should do. He tried to download a copy of Diablo II from their digital store, but the download didn’t work. Blizzard’s customer service then tried to download it again — which also didn’t work. Finally, they told him to buy it at an actual store — which he did. Now he’s bought the game three times and would like some money back.
WaMu Doesn't Know How To Deal With Potentially Fraudulent Account?
By 2.19.08
A reader writes in to tell us about “the world of suck I encountered at WaMu” over some wrong personal data. A year and a half ago, she started receiving Washington Mutual account mail—including overdraft and collection notices—for someone named Ly Ly V____ at her address. “I’ve lived at my home for 11 years, and have no neighbors with that name.”
