Twitter Launching Direct Message Bot Feature To Help Companies With Customer Service

Twitter Launching Direct Message Bot Feature To Help Companies With Customer Service

There are some customer service situations where you might want to talk to a human about your problem in detail, but in others, communicating with a preprogrammed robot may resolve an issue more quickly. For those cases, Twitter is introducing a chatbot that companies can use to talk to customers via the platforms Direct Messages feature. [More]

Pizza Hut

Pizza Hut Has Hired A Chatbot To Take Online Orders Via Twitter, Facebook Messenger

If I had a pizza for every time I had a conversation about pizza, no one would see me again because I’d be buried under a pile of pizzas. To capture the essence of that experience, sans pizza burial, Pizza Hut is launching a chatbot that will allow customers to order food in a “conversational” way. [More]

Verizon's Policy Blog V. SmarterChild

Verizon's Policy Blog V. SmarterChild

Verizon’s so-called “policy blog” is a grotesquely self-serving marketing orifice, perhaps the worst corporate blog we’ve ever read. We decided to stack Verizon’s inane sales schmaltz against the internet’s preeminent bullshit-spewing chatbot, SmarterChild….

Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation

Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation

Before we get to the typical bad-company shenanigans—in this case, Dell’s $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell’s CSR Vanessa gives us the scoop on Dell’s sophisticated order fulfillment system: