chat bots


Brands Can Message Ads At You On Facebook If You Message Them First

Do you like Facebook Messenger because you get messages and chats from people you actually know, and you don’t get a lot of ads or solicitations from brands or companies you’ve made purchases from in the past? Yeah, about that. Brands are about to start blasting out messages into Facebook users’ feeds, and the only way around it is to not contact them through Facebook. [More]


Facebook Testing Messenger Feature That Prompts You To Pay Your Friends Back

If you’re the kind of person who’s always forgetting who you owe for dinner, cab rides, or coffee, Facebook Messenger is testing a new feature that will gently nag you into paying your pals back. [More]

Tara Chavez

As Expected, Robots Are Taking Over Call Center Jobs

Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots. While industry experts say that technology isn’t quite there yet, the companies that run outsourced call centers, including offshore ones are already worried about having their jobs outsourced altogether to machines. [More]