David had a pretty bad experience when he purchased his Mini Cooper from Brecht MINI/BMW in Escondidio, California last year: “Salesman Luis blatantly lied to me about the car’s future routine service requirements,” their employees wouldn’t help him schedule that service, and “they were completely unresponsive when I mentioned these problems to Brian, the service department representative.” When a MINI USA customer service rep called him for a follow-up review last week, he was honest about the level of service he received. That didn’t sit well with Brian over at Brecht, who left David a terse, oddly worded voicemail a few days later.
Here’s a depressing story from Melanie O. It seems that Volkswagen’s ‘Certified Pre-Owned’ program can mean, well, whatever a dealership wants it to mean. That’s a shame, too, because we just so happen to be fans of the company’s product.