Marketplace interviewed us about our 6 tips for canceling your cellphone so you can get an iPhone. We told people to die…
cellphones
CA Judges Issues Opinions That Tmobile's Mandatory Arbitration Agreements Are "Unconscionable" And "Not Enforceable"
By 6.28.07
A California judge issued an opinion that Tmobile’s contract terms forcing customers to go into arbitration instead of being able to sue were, “unconscionable and therefore not enforceable,” reports BoingBoing.
Trying And Failing To Cancel US Cellular Over Text Message Rate Increase
By 6.28.07
“Did you hear any success stories from readers who tried to cancel their US Cellular contracts over the 5 cent increase on text messages? I forwarded the notice to my mother (who is usually quite talented at dealing with customer service) and she attempted to cancel three US Cellular contracts held by our family, but was met with a definitive “no” in two different attempts….”
Tmobile To Receptionless Customer: "One Bar Is Good Enough To Make Calls"
By 6.28.07
subject Ludicrous customer service from T-Mobile
By 6.28.07
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Big banks are bringing banking to your cellphone so you can easily see how broke you are from anywhere in the world.
By 6.27.07
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If you quantify the language experts used in their hands-on iPhone reviews you get a critical consensus of, “Buy the amazing device, if you can afford it,” writes Valleywag.
6 Ways To Cancel Any Cellphone So You Can Get An iPhone
By 6.26.07
If you want to get an iPhone but you’re stuck in a contract, here’s six ways to escape your service plan without paying a $175 early termination fee:
The Onion Reveals iPhone's Hidden Features
By 6.25.07
The Onion skewers the iPhone’s “most highly anticipated features:”
Cancel U.S. Cellular Over Text Message Rate Change Without Early Termination Fee?
By 6.22.07
US Cellular is changing its pay-as-you-go text message rates from $.15-$.20 July 1st, potentially giving customers a chance to exit contract without early termination fee.
More Helio Hell
By 6.14.07
If you cancel Helio because their customer service is run by jackholes, be sure to check you really are canceled. Stella writes:
…they neglected to cancel my account after I returned the equipment and canceled my service — and didn’t send me any bills/communication, only to report me to a collection agency a few months later. It was a big and annoying ordeal, I already didn’t like the company and lack of customer service which is why I originally canceled, but after this situation, to say I have lost respect for them is just not enough.
Then again, if their call centers are bollocks, then what’s to say they’ll give you the right answer when you call? Guess the only solution is to not sign up with those pack of Scientologists in the first place. — BEN POPKEN
Helio Baits Customer With 1-Year Contract, Switches Him To 2-Year
By 6.14.07
I wanted to sign up for the Ocean on May 13th, but I noticed that on the web site, the only option for contracts was a 24 month agreement. Given that Helio is a new company, I wasn’t sure I wanted to commit to two years. I called Helio to find out if I could get a one-year agreement. The customer service rep that I spoke to was very accommodating and said I could have a one year deal. I mentioned a web promo code that would get me some other discounts, including the $30 activation fee waved, and $25 off the first four months of service, and she said that I could have all that, as well as a nice discount on the phone itself. I signed up then and there.
At Launch, iPhone Only Available At Apple.com, Apple Stores, And Select AT&T Stores
By 6.13.07
Don’t go looking for the new iPhone at any ol’ AT&T store come June 29th, it will only be available through Apple.com, Apple stores, and certain special AT&T outlets, according to an AT&T memo we received.
Cancel Sprint Without Early Termination Fee Over Roaming Rate Change
By 6.11.07
A new 19 cent Sprint roaming rate increase means customers can cancel contract without early termination fee, as long as they meet these conditions:
ITC Bans Import Of Cellphones With Qualcomm Chips
By 6.11.07
The U.S. International Trade Commission has banned Qualcomm from importing cellphone chips that infringe on a patent held by rival Broadcom. The chip in question, which is found in almost 80% of Verizon phones, uses a patented process to save power in the absence of cell coverage.
Phone Books Are Getting Thinner As Cellphones Take Over
By 6.8.07
One upon a time if you knew someone’s name, you could go to a thing called a “phone book” and look up their phone number and where they lived.
Helio Call Centers Still Staffed By Nincompoops
By 6.7.07
Not only does virtual cellphone carrier Helio work by piggybacking off Sprint’s network, it seems to have leased their call centers’ famous dedication to customer service as well.
Make Affordable Cellphone Calls While Travelling Internationally
By 6.5.07
Cellphone bills can put a serious crimp in your wallet if you’re an international man of mysteriousness. Here’s some ideas on making wireless calls without dropping too many deutschmarks:
Cancel Time! T-Mobile Rate Change Starts Today
By 6.1.07
A T-mobile text message rate change that just went into effect means that customers can cancel their contract without early termination fee.
