Internal Verizon memos reveal that the wireless ogre is eager to reprimand or fire customer service representatives who proactively recommend blocking access to the company’s overpriced data services. The company is also going to be stingier about issuing back credits to customers who spot unnecessary and unwanted services littering their monthly bills. The New York Times asked Verizon to explain itself, and the answer wasn’t all that surprising.
Don’t you just hate it when someone pays your phone bill instead of theirs by mistake? Such a mishap befell James, who noticed an $82 credit on his Verizon account that turned out to have come from someone who intended to pay their own bill.