Having received our fair share of complaint letters over the years, we know how tempting it can be to fire back at critics with negativity — but because that doesn’t solve anything, we’ve learned it’s always better to catch those flies with honey when possible. And in that vein, egg company Locally Laid took a shopper’s complaint about its high prices and sexual innuendos and turned the whole thing into a positive lesson about sustainable agriculture, while offering up an apology for causing offense. [More]
