We’ve all gotten wrong-number calls and texts; some of us have even been on the receiving end of repeated wrong-number calls looking for the same person. But Consumerist reader Ed wants to know why his phone number is listed — twice — as a babysitter on Care.com, even though he’s (A) not a babysitter, and (B) never had an account with the site. [More]
Care.com
Care.com Bans Members Without Investigating Complaints Against Them First
By 5.20.15
We live in a world where consumers not only expect instant gratification from the online products and services they pay for, but also instant justice when they believe they’ve been wronged. That’s why a growing number of websites now take a “shoot first, ask questions later” approach to complaints — removing content, and locking down accounts before they investigate. While many sites try to balance this preemptive practice by allowing affected users to appeal, that can’t be said about one prominent site that connects users with professional caregivers. [More]
