Back in the day, kids, just about every electronic device had a knob on it. We even changed television channels by getting up and using knobs, which works better when you have only 4 channels instead of 400. Ford has learned the hard way that while their MyFord Touch stereo/climate control/infotainment system looks really cool, customers kind of hate it. [More]
When satellite radio providers Sirius and XM merged almost half a decade ago, consumers and regulators feared that the combined company would begin to act like a fearsome monopoly with a stranglehold on the entire satellite radio market. Not quite. They’re still acting as separate companies working together to confuse the hell out of their customers. Emily’s family are longtime XM subscribers who bought a car with a Sirius receiver, assuming that since it’s all the same company, the services are interchangeable. No, not even close.
Bob somehow got the crazy idea in his head that when he changed the battery in his Jeep Liberty, the factory-installed 6-CD changer would not stop working. He and other Chrysler vehicle owners should have known better. Of course their stereos, made by Chrysler part supplier Mopar, couldn’t handle a battery change. Since no one has any idea how to fix this issue, Bob had the choice to get the same system replaced for only $575, or go out and buy a significantly nicer aftermarket stereo for a lot less money. Hmm, what to do?
After complaining on Twitter about a Best Buy customer service failure, a company rep said she would give him a $25 gift card. Now his emails go unanswered and he’s thinking he won’t get the reward.