Getting money back from a credit card issuer doesn’t happen every day, so plenty of Discover, American Express and Capital One customers are in for a treat in the form of refunds hitting their accounts soon. Those three companies were ordered to pay up a total of $435 million to almost six million customers after the Consumer Financial Protection Bureau took action against deceptive credit card practices. [More]
capital one
Watch Your Credit Card Statement: Refunds Arriving Soon From AmEx, Capital One, Discover
By 12.17.12
Capital One Android App Traps My Phone In Infinite Updateless Loop
By 12.17.12
David’s Android smartphone, a Galaxy S, is still working just fine. It just has one problem: he can’t upgrade it to a newer version of the Android operating system. He’s stuck on 2.2. So what? It doesn’t affect him all that much except for how his bank’s app requires a newer version of Android than that. His phone gets stuck in a loop of being unable to update. [More]
ING Direct To Become ‘Capital One 360,’ But Promises To Remain The Same
By 11.7.12
It’s been more than a year since ING Direct customers got news that their online bank was being bought by perennial Worst Company In America contender Capital One. But the last vestiges of ING will soon disappear after its name changes to Capital One 360. [More]
Data Shows Bank Of America Is Also Bad At Dealing With Credit Card Complaints
By 10.12.12
Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]
My $17 Is Stuck With Sharebuilder Forever Thanks To Stupid Fees
By 7.18.12 — Updated: 7.1.13
Chip wanted to take the money in his Sharebuilder account elsewhere. He had rolled over a 401(k), but not a very big one. Whether he didn’t have it long or the one security in it had lost value, he didn’t say, but the balance is only $17. The thing is, he needs to add another $73 in order to move the account anywhere. Sharebuilder’s fees to move your account to another institution are $75 per account (he has multiple accounts) and $15 per security. He asked whether the $75, at least, could be waived in the case of an account with such a tiny balance. They said no. [More]
Awesome Person Obtains Capital One Card Personalized With Nick Nolte’s Mugshot
By 1.16.09 — Updated: 1.9.17
David L. Mackie, a 35-year-old salesman from Oklahoma is perhaps the coolest person ever. He personalized his Capital One credit card with Nick Nolte’s mugshot, and now, embarrassed, Capital One has offered to pay him $50 to send it back.
