If you cancel your Vonage service before the end of the first year, you’re going to need to pay $70 for Vonage’s proprietary router on top of a $29.95 cancellation fee. Don’t even try to return the soon-to-be useless router because that’s simply not an option.
cancel the account
UPDATE: E*Trade Returns Customer's $3195, And All It Took Was Eight EECBs
By 5.25.08
A month ago, we wrote about Brice’s struggles with E*Trade to recover the balance on an account they closed. After eight months of letters and phone calls, Brice got E*Trade to close the account, but it continued to accrue interest and Brice never received the balance. Finally, after launching eight Executive Email Carpet Bombs, Brice has his money.
Quit AOL Using Highlighters
By 4.24.08
It looks like AOL is up to its old shenanigans and is still making hard for some people to cancel service (yes there are still some people using AOL), but reader Richard figured out a way to finally get through to them, with a highlighter. He writes:
I could not find a way to contact AOL to stop my service. So I took a yellow marker, drew a line though that line item on my credit card bill, and wrote on the bill….”Do not pay, account in dispute”. I paid all the other items on the CC bill that month. It took AOL about 2 weeks to call me…..I told them what I thought of their service, and instructed them to terminate my account, while I was still on the phone. It worked. They seem to understand when you tell them you are not going to pay.
That’s one way to go about it. You could also call up your credit card company and request a chargeback, but this has the added benefit of zero hold time. First rebates, now AOL cancellations, this highlighter is starting to look mighty potent.
E*Trade Holds Your $3,195 Hostage
By 4.24.08
After eight months of calling and writing, Reader Brice finally annoyed E*Trade enough to close his account. At least that’s what the letter from E*Trade said; in reality, Brice never received a check for his balance, and although he couldn’t access his $3,195, his account is still earning interest.
Poland Springs Demonstrates A Method For Making Loyal Customers Hate You
By 3.10.08
New reader Lynne (Hi, Lynne!) shares with us a letter that she recently sent to Poland Springs after they refused to stop delivering and billing her for water she did not want. Originally, she simply wanted to place her account on hold while she moved to a new home. Poland Springs complete inability to follow her simple requests turned a loyal customer into a former one.
Canceling Your MySpace Account Is F$%!@&*# Impossible
By 1.15.08
Reader Julian can’t figure out how to cancel his MySpace account.
Canceling Napster Takes 30 Minutes On The Phone
By 12.31.07
Eliot Van Buskirk over at Wired found that he was no longer in need of his Rhapsody, Napster and Yahoo! Music subscriptions now that the RIAA is starting to warm up to the idea of DRM-free music.
Not Canceling The Account Costs AOL $3 Million
By 7.12.07
AOL has avoided what was certain to be an entertaining court battle by settling with 48 states and the District of Colombia over allegations that it made it, uh, difficult to cancel for the many customers who were fleeing to broadband.
Recording Of Capitol One Going Off On Customer
By 6.14.07
Great job, Crapitol One! You just lost a(nother) customer! — BEN POPKEN
Ex-AOL Employee Releases "F*** AOL" Rap Song
By 2.14.07
A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it’s mad funny. It uses a sample of Vincent Ferrari saying “cancel the account.”
AOL Sells Ogden Call Center To Wipe Hands Clean
By 10.31.06
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here’s the twist: AOL will still use it as a call center, but as a client of Teleperformance.
Tip: Cancel Your Account To Get A Human
By 9.28.06
Courtesy of Bart, comes some excellent advice when trying to reach a human to resolve your problem: just threaten to cancel. They’ll be happy to resolve your complaints then!
EXCLUSIVE: Old AOL Cancel Script vs. New
By 9.7.06
Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.
AOL Vows To Never Let Anyone Cancel
By 9.6.06
Now cancelling your AOL account seems to work like a charm. In fact, it’s really only put on the dry docks.
