Carolyn bought a Sony Blu-ray player for her husband for Christmas. The player’s box boasted of its streaming capabilities, but to use them, she would need to purchase a separate wireless adapter. No problem – she picked up an inexpensive one at the store and gave that to her husband as well. She missed one detail: the only compatible adapter must be ordered directly from Sony, and costs $75. Sometimes, great holiday season electronics deals aren’t what they seem at first glance.
Maybe manufacturers need to rethink how warranties work when it comes to firmware updates. Justin’s Samsung Blu-ray player recently alerted him that there was an update available, so he told it to proceed. What he ended up with was a dead player. Now Samsung says because it’s out of warranty for repairs he has to pay them $90 to get it working again.
Reader Erin writes in to warn readers that Best Buy is offering a thirty-dollar firmware update to certain Blu-Ray players, and warning that without the update, some newer titles might not work. Erin checked the manufacturer’s website and found no announced firmware updates, and the newer titles play just fine.