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Reach The CEO's Office At TiVo

Reach The CEO's Office At TiVo

By 3.3.10

Are you struggling with a problem with TiVo that regular customer service can’t solve? Send your complaint to the office of President and CEO Tom Rogers at trogers@tivo.com, and you’ll hear back from someone in the Executive Relations department. (Thanks to reader IndyJaws for the info!) [More]

TiVo Can't Let Reader Go, Keeps Billing Thrice-Canceled Account

TiVo Can't Let Reader Go, Keeps Billing Thrice-Canceled Account

By 11.20.09

Over a year ago, Michael didn’t want TiVo service anymore, and he called them to cancel. This would have been a perfectly reasonable request. The problem, he tells Consumerist, is that TiVo refuses to acknowledge his multiple cancellations, and now won’t let him call and try canceling again until he pays the balance that has accrued since his credit card expired.

Friendly, Logical Customer Service From TiVo Keeps Annoyed Customer Loyal

Friendly, Logical Customer Service From TiVo Keeps Annoyed Customer Loyal

By 8.15.09

Sean is a loyal TiVo customer, and has been for years. He’s even recruited others into the TiVo cult. It was this recruiting activity that allowed him to find out that he was getting a bad deal due to when he originally signed up for service.