Back in February, we published a story from reader Tim, who complained that he paid $250 for a Bissell vacuum cleaner that was defective, and the warranty replacement he received was crappy. Reader Trevor says that he had a similar experience with a much happier ending, and send it in as a counterpoint to Tim story. [More]
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Bissell’s Warranty Replacement For Our Vacuum Is Just Terrible
By 2.14.13
When they got married, Tim and his wife picked out their new Bissell vacuum cleaner from Consumer Reports’ list of top vacs. It was the most reliable for the money (around $250) and their first few years with it were glorious. Then it developed an inconvenient problem: part of the canister door fell off, and the entire door would always fall into the trash. It was a minor annoyance, but something they shouldn’t have to bother with for an appliance that’s under warranty. Right? [More]
Best Buy Vacuum Sales Clogged With Lies?
By 7.17.06
At first we were excited by Lisa’s story. It seemed that Best Buy was running a scam, tricking consumers into buying vacuums and service plans and then not fixing the vacuums when they broke. Lisa complained, “until she was blue in the face” to multiple supervisors, to no avail
