It appears that classiccloseouts.com has decided that they could get a nice revenue boost by going back through their files and giving all their past customers a nice new charge on their credit cards. Of course, they don’t answer their phones, their voicemail is full, and there’s no notice of the charge.
billing errors
ClassicCloseouts Randomly Charging Up To $70 On Past Customers' Cards
By 7.8.08
Profitable Farmers Insurance "Error" Has Been Going On for A Year And A Half Now
By 6.4.08
Susan in Wisconsin was charged an extra $10.30 last October, even though she’d already paid the next six months of her premium in full a month before. “I thought maybe I had misread my initial bill and paid the amount said to be due,” she writes. But then it happened again last month, so she began to investigate.
Sprint Sends You Bill For $32,669
By 4.25.08
Jessie opened his Sprint bill and nearly had a heart attack. Staring back at him was in big bold letters: COLLECTION AGENCY ALERT. After recovering, Jessie looked at his bill and nearly had a second heart attack. It said the amount due was $32,669.00. Huh? Had his cellphone been hacked? Used as a call-home payphone for a neighborhood of Tajikistan émigrés? Used by NASA as a Space Station communications channel? Take a guess and then see the answer inside…
By 3.7.08
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A Nextel customer service rep says that earlier this week around 25,000 customers erroneously received a text message saying they would be billed $5.3 million in overages. That’s each, as in $5.3 million per person. “Suffice it to say it was a busy day at the call center,” says our insider. Anyone get one of these messages and can send in a picture of it?
Barnes & Noble Error Leaves Gift Card Unused, Doubles Charges On Credit Card
By 2.21.08
It’s bad enough when a glitch on a retailer’s side screws up your method of payment, but Barnes & Noble took so long to investigate and respond to one customer’s emails that by the time they acknowledged they’d made a mistake, they said it was too late to do anything about it.
