David and his wife recently visited Best Buy to purchase a laptop for his wife. Theoretically, this isn’t a bad idea: she knew more or less what she wanted, and could walk out of the store with a computer in hand. This still isn’t so simple at Best Buy, though. There were no computers left that weren’t currently being optimized by the Geek Squad. That day’s task was creating boot disks for the computers, for an extra $100 or so. “It’s been a while since I made a boot disk,” David notes, “but as I recall it takes a blank dvd and about ten minutes.” Well, yes, there’s that. They eventually needed a manager’s help to accomplish what they visited the store to do: buy a computer. [More]
best buy optimization
Employee: Best Buy Scrambling To Clean Up Optimization Mess
By 1.29.10
A mysterious email from someone claiming to be a Best Buy employee has emerged from the mist of our inbox. In it, the sender claims that Best Buy is threatening termination for employees that try to force the optimization fee on unwilling customers… [More]
Shocking: Best Buy's "Mac Optimization" Sucks Also
By 1.5.10
We didn’t include Best Buy’s Apple optimization services in our investigation, but Heidi N. Moore of Slate.com took a look at the service and as she tells Consumerist in an email, “unscientifically came to the same conclusion.” [More]
