In October 2010, less than two years ago, Best Buy sold Jason a $630 camera and a $120 Geek Squad protection plan for it. The plan included repair past the manufacturer’s warranty as well as accidental damage. His camera didn’t just get damaged: it fell onto some rocks and shattered. Wow, good thing he bought that protection plan! He brought the shards to a local Best Buy to see about getting the camera replaced. He was told that since Sony no longer makes that particular model, he was out of luck. That would be a nice racket for Best Buy if they don’t have to honor their plan for models that have been discontinued. [More]
