Dylan traveled to China a few months ago. His consumer complaint doesn’t directly involve any company in that country, though: his issue is with the company that was supposed to provide him with a place to stay in Beijing, Hotels.com. Miscommunication ensued when Hotels.com first had the wrong address for the hotel, then failed to actually reserve a room for Dylan. When he called the company for help, he learned that while they help customers book rooms in foreign countries, they don’t necessarily have anyone on staff who speaks the language of those countries to smooth over issues.
On our last visit to IKEA earlier this summer, we noted with sadness how there was a certain GAP-like feeling about a lot of the merchandise, by which we mean it seemed dull and forgettable. But maybe we’ve been approaching shopping at IKEA the wrong way.