Joseph is a longtime customer of Bank of America who has always had a fee-free banking experience. Then he noticed an unfamiliar $3 fee on his account called a “Check Image Service Fee.” He hadn’t heard anything about this, so he signed on customer service chat to find out what it was all about. It turns out to be a fee for having printed images of your canceled checks on a paper statement. Really, the fee is intended to encourage customers to stop receiving paper statements in the mail. [More]
