Zach tried to rent a truck from Budget last month, and not only did he not get the truck, but he didn’t get the compensatory gift card they offered by way of apology. In fact, pretty much the only real thing he got from Budget was a $50 fee on his credit card for being a “no show”—even though he arrived at the location a half hour before closing only to find it locked up. Oh, and the location was 150 miles from his home.
