Amazon’s audiobook store/subscription service hybrid, Audible, charges its members a monthly fee, in return for which they get monthly credits. However, customers have learned that while they get to keep their purchased books after canceling a membership, they do not get to keep unused credits. One of them has filed a class action against Amazon over this structure, claiming that the credits are like gift cards. [More]
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Amazon Throws In Free Access To Audible Channels, Free Audio Books As Prime Perks
By 9.13.16
In an attempt to encourage more folks to sign up for its Prime program, Amazon is throwing a few new perks on the table for members, complimentary access to the company’s new short-form digital audio service called Audible Channels, and free audio books. [More]
Amazon’s Audible Creating Network Of Subscription-Only Podcasts
By 7.7.16
If you’re a big podcast listener, you may have wondered whether it would be possible to just pay up instead of listening to one more rambling ad spot for Audible, Blue Apron, or Stamps.com. There’s a growing number of options out there, and the newest one happens to be from Audible, the Amazon-owned audiobook services. The company’s new service, Channels, charges a subscription fee for curated ad-free audio content that the company won’t actually call “podcasts.” [More]
Sales Of Audiobooks Are Gaining On Print Books
By 12.8.15
While rising prices are causing sales of e-books to slump, there’s another, somewhat unlikely challenger to the traditional print book throne: audiobooks, formerly known on family road trips as “books on tape,” have been outselling paper copies much of the time. [More]
How To Delete Your Online Accounts
By 3.10.09
PC Mag has assembled a list of instructions on how to wipe your account from a long list of websites, including Classmates.com (you’ll have to call), Windows Live ID (it’s complicated), and Friendster (ha ha ha). In many cases, canceling is as straightforward as clicking a link and authorizing the cancellation, but it’s nice to see all the phone numbers and tips collected in one spot.
By 1.23.09
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Audible is offering a free download of “The Seven Habits Of Highly Effective People.” You’ll have to sign up for a free account to qualify. [Digital Inspiration] (Thanks to Hunt!)
Audible Issues $5 Credit To Inconvenienced Customers
By 3.4.07
Audible will issue a $5 credit to anyone inconvenienced as the podcast and audiobook retailer moves their New Jersey offices. The only caveat: you must explicitly request a credit. Jayson discovered the compensation policy, which will be in effect “for a couple of weeks,” when he complained after his episode of Car Talk failed to download.
When I told the customer service rep that I felt I deserved some sort of credit for the inconvenience, she replied that Audible had decided to give $5 credits to anyone who called and explicitly asked for a credit due to this problem.
We are not surprised, given Audible’s track record of excellent customer service. If you are an Audible subscriber and your podcast fails to download, call and ask for a credit. Audible customer service can be reached at (888) 283-5051.
