Happy Halloween from AT&T! The maligned cellular carrier’s latest ad doesn’t seem to be as concerned with getting Verizon to stop picking on it. Instead, a headless Luke Wilson staggers around the screen, roaring silently and searching for someone to kill. Stick to AT&T or who knows what might happen to you. [More]
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It's Official, Everybody Hates AT&T
By 12.2.09
There’s a new Consumer Reports survey out that ranks cellphone companies by customer satisfaction, and to pretty much no one’s surprise, AT&T comes in last in all 19 cities surveyed. (Verizon came in first.) As AllThingsD notes, the survey “suggests that AT&T’s shortcomings are more widespread than the carrier would have us believe and not simply the product of a high concentration of iPhones in the country’s larger cities.” [More]
AT&T Says Their Rep Doesn't Want To Die
By 11.19.09
AT&T is very concerned that you know the TRUTH about the chat transcript from yesterday’s “AT&T Rep Wants To Die” post that we picked up after hit the front page of Digg. They say the screengrab is “doctored” and “fraudulent.” We say, who cares? It’s a hilarious online pass-around that any normal internet user would takes with a grain of salt. By the time we had picked it up, it was already old news. In any event, they provided us with the REAL conversation between rep Darlene and customer Robert:
Judge Refuses To Pull Verizon's "There's A Map For That" Ads
By 11.19.09
As you probably know, AT&T is currently suing Verizon over the “There’s a map for that” ad campaign. The big blue death star says that the maps depict different things, whereas Verizon says the maps are truthful and “the truth hurts.” A federal judge says the ads can stay up — for now.
Verizon's Response To AT&T's Lawsuit: "The Truth Hurts"
By 11.18.09
Awhile back AT&T sued Verizon over their “There’s a Map For That” advertisements, claiming that the maps were misleading because the empty areas on the maps represented different things. Now Verizon has responded to the lawsuit with some fightin’ words.
AT&T Waives $645 In Early Termination Fees For Reader With No Service
By 11.14.09
Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family’s phones became completely non-functional. But this is not a complaint–it is a tale of victory.
Direct Dial AT&T Senior Tech Support
By 11.9.09
If you have an unresolved technical issue that regular AT&T Wireless customer service doesn’t seem to be able to or be interested in helping you, this is the direct number for their senior tech support:
Verizon Wireless Relegates iPhone To Island Of Misfit Toys
By 11.8.09
As a whimsical follow-up to AT&T’s lawsuit concerning their “There’s a map for that” ads, Verizon Wireless released their Christmas-themed set of AT&T/iPhone bashing ads today. They’re harsh, but also pretty funny.
AT&T Sues Verizon Over "There's A Map For That" Ads
By 11.4.09
AT&T has had it with Verizon’s “there’s a map for that ads” and have filed a lawsuit. The big blue death star says that the ad is misleading because while the blank spaces in Verizon’s map actually show places where there is no Verizon service at all — the blank spaces in the AT&T map may still have voice and data coverage — just not “3G” coverage.
Chart Compares Total Cost Of Ownership For Popular Smartphones
By 10.30.09
You may think that buying an iPhone with AT&T service is an expensive commitment, and you’d be right. But as this chart from BillShrink shows, your total cost of ownership (TCO) for any of the latest smartphones is going to exceed 2 grand over a 24-month period. In fact, the highly-praised new Motorola Droid on Verizon works out to exactly the same TCO as the latest iPhone.
AT&T Can't Provide Service, Won't Let Customer Cancel
By 10.30.09
Malcolm moved to a building in an AT&T Wireless dead zone, and hoped to get out of his contract, being that he can’t use the service he pays for monthly.
T-Mobile Launches Unlimited Everything For $79.99 Plan
By 10.27.09
Codenamed “Project Dark,” Tmobile has launched a $79.99 unlimited plan with no annual contract.
Is AT&T Behind Grassroots Groups That Are Opposed To Net Neutrality?
By 10.27.09
In the net neutrality debate, there are a surprising number of grassroots organizations (well, surprising to me at any rate) that have filed statements against the FCC’s recent draft of rules. Matthew Lasar at Ars Technica just published an interesting article where he looks at some of these groups and tries to figure out whether AT&T is secretly influencing them, or whether they really do think net neutrality will hurt those they represent–frequently minority groups–in the long run.
Deadline To Ditch Your AT&T Smartphone Data Plan Extended To Oct 31
By 10.21.09
Do you want to get rid of the data plan for your AT&T smartphone, but missed the September 6th deadline? You now have a second chance. The deadline to drop your plan has been extended until October 31st.
AT&T Asks Employees To Oppose Net Neutrality
By 10.20.09
A reader sent us a letter that AT&T sent to its employees asking them to tell the FCC they oppose net neutrality. This comes after the FCC announced plans to investigate and enact net neutrality rules that will ensure that internet service providers (like AT&T) treat all content equally. The letter and a rebuttal are inside.
How Is AT&T's New $60 Prepaid Unlimited Plan A Good Idea?
By 10.9.09
AT&T put a press release out today about a new plan they’re introducing on Monday, billed as a $60/month unlimited voice and text prepaid plan. While this plan is more competitive with smaller, prepaid-only carriers such as Boost Mobile, it’s also significantly cheaper than similar regular plan options. So what are they thinking?
Will You Try To Drop Your Voice Plan Now That There's VoIP On The iPhone?
By 10.7.09
Justin says he has done something that many iPhone users have discussed, but haven’t been able to accomplish. He claims that AT&T let him drop the voice plan from his account, and plans to use VoIP in order to make any voice calls he needs. Is this even possible? Is it a good idea?
