AT&T just put out a press release announcing new unlimited plans for all of their customers, even the ones with, gasp, iPhones. [More]
at&t
AT&T Announces Proposed Settlement Over ETF Class Action Lawsuit
By 1.15.10
Chris wrote in to us this afternoon, “I found this gem in my AT&T wireless inbox [today]. I received no notification it was there, just happened to notice that I had a new message from AT&T online.” It’s an announcement that AT&T Mobility has arranged a proposed settlement over a class-action lawsuit concerning early termination fees. If it’s approved, there’ll be a settlement fund created from which AT&T customers “may receive monetary or other benefits.” [More]
Update: All Four Major Carriers Now Waiving Fees For Haiti SMS Donations
By 1.14.10
Update 2: Sprint has also announced that it is waiving fees, retroactive to Wednesday. (Thanks to changebumpin!)
Update: MSNBC has updated their article, and they say that AT&T has announced it will waive fees for donations, and apply the exemption retroactively to those who have already donated. (Thanks to Mathew for the heads up.) [More]
Reach AT&T Executive Customer Service
By 1.6.10
Got an impossible issue with AT&T wireless? After trying and failing with the regular customer service, you can try this gal who works in the AT&T Office of the President.
Gina Cain
866-220 8446 ext.1047
AT&T Wouldn't Let Me Pay Final Bill, Then Sent Collections After Me
By 1.1.10
Ryan’s life is an Alanis Morissette song: “It’s like being told your AT&T account is paid off, and then meeting his beautiful collections agent coming after you for the money you were told you didn’t owe.” [More]
AT&T Drops Tiger Woods
By 12.31.09
AT&T ended its sponsorship of Tiger Woods today. As a driving force for the ditch, company sources cited “increased fraudulent activity” inside his pants. [BBC] [More]
AT&T Asks FCC To Deep-Six Landlines
By 12.31.09
AT&T wants out of the landline business and has asked the FCC to consider authorizing an all-internet phone network, GigaOM reports: [More]
Target Is Out Of PrePaid AT&T Cards, So How About Some WalkieTalkies?
By 12.29.09
Reader David spotted this odd suggestion on Christmas Eve at his local Target. Not the most practical idea they’ve ever had, but then again: Target is crazy. [More]
AT&T Says Fraud. Consumerist Says O RLY?
By 12.28.09
Update: New York customers are now able to order iPhones via AT&T’s Web site. It would appear that the company has once more modified its “promotions and distribution channels.” We’ve requested a statement from AT&T, and will update this post if and when we receive it.
AT&T online customer service reps have apparently changed their tune since we first reported yesterday that they were telling potential iPhone buyers that New York “is not ready for the iPhone.” The current line: “Due to increased fraudulent activity, the Apple iPhone may not be available to purchase online in certain ZIP codes.” There’s just one problem: It seems pretty unlikely.
AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service
By 12.25.09
Since you’re reading this on Christmas Day, there’s a reasonable chance you’d agree that losing internet access for a week is tantamount to going without food or showering. [More]
AT&T CSR Recommends I Use Skype Rather Than Rely On Network
By 12.25.09
While in Brooklyn, Simon suffered dropped calls on his iPhone 3G S and complained to AT&T on its Facebook page. He heard back from customer service with some reasonable yet embarrassing advice. He forwarded us the email: [More]
What Happened With Operation Chokehold
By 12.21.09
So what ended up happening with “Operation Chokehold,” the plan last Friday to protest unreliable iPhone coverage by having a bunch of people simultaneously run a bunch of data-intensive apps to bring the AT&T network to its knees? We’ll tell ya. [More]
SNL Mocks iPhone Reception
By 12.21.09
Saturday Night Live’s Weekend Update this Saturday took a headline about the potential Google phone and turned it into a potshot against the iPhone. And it made the children laugh. [More]
Sorry, It's Your Problem That AT&T Rep Lied About Smartphone Data Plans
By 12.20.09
Robert, an iPhone user and AT&T defender, tells Consumerist that the company has managed to turn him against them. What? No! And it’s all thanks to a misinformed retail store rep and some subsequent bad customer service from call center reps. Apparently, the employees at his local store don’t read Consumerist, or they would know that AT&T no longer allows customers with smartphones to cancel their data plans. [More]
Fake Steve Jobs: "Go Protest At An AT&T Store Today"
By 12.18.09
Now that Operation Chokehold–the plan to stress AT&T’s 3G network today–has taken root in the media, Fake Steve Jobs is trying to redirect the enthusiasm into something that’s more television friendly. [More]
Operation Chokehold: AT&T Users To Protest Slow Network By Simultaneously Running Data-Intensive Apps This Friday, 3pm Eastern
By 12.16.09
Sick of AT&T’s unreliability and dropped calls, participants in this Friday’s “Operation Chokehold” are plotting an act of consumer disobedience to bring the network “to its knees.” [More]
AT&T Hints That It Might Introduce Usage-Based Pricing For Smartphone Customers
By 12.9.09
What do you say when everyone keeps complaining that you can’t handle traffic on your network? If you’re AT&T, you say “We just need to charge more money” and “Our customers who are actually using their phones as advertised are ruining things.” AT&T’s head of consumer services, Ralph de la Vega, told investors today that usage-based pricing is going to happen eventually, and that the company is planning on giving heavy users–who make up 3 percent of their customers–“incentives to reduce or modify their usage.” Somehow I’m guessing he doesn’t mean coupons or cash-back bonuses. [More]
AT&T: Want To Tell Us We Suck? There's An App For That
By 12.7.09
AT&T has debuted an iPhone app that will let AT&T/iPhone users submit reports when they experience poor phone service. This will be a popular app. [More]
