ask the consumerists

When Should You Warn Others Away From A Business?

When Should You Warn Others Away From A Business?

Nathan wonders: if a company makes repeated errors, then attempts to make things right, should you still warn others against patronizing them? He tells Consumerist that a chain pizza place failed to apply his coupon on four separate orders. He failed to notice at the time, and the restaurant manager offered a refund and free pizza once he called them on it. But should he recommend the place to others? What would you do? [More]