Awhile back we posted a letter from a guy whose claim on a defective iBook G3 Logic Board repair was “9 months too late” and was denied by Apple. He wrote Steve Jobs and the Apple Executive Support team agreed to repair the defective unit under the “Extended iBook Logic Board Repair Program.”
applecare
iPhone Defective? That'll Be $29 For A Loaner
By 8.22.07
Reader Jonathan’s iPhone just keeps breaking. The second time, rather than replacing it, they decided it would need to be repaired—and tried to charge him $30 for a rental phone.
Apple Denying Warranty Repairs? E-mail Steve Jobs.
By 6.22.07
By far the most common “Apple” complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of “damage”.
Apple: If We've Never Seen It Break Before, It's Not Covered By Your Warranty
By 4.24.07
The center pin from her power brick BROKE OFF in the computer. Now, Apple’s infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.
Apple: Barely Perceptible Cosmetic Dent Invalidates Your Warranty
By 4.6.07
Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple’s 1 year warranty.
Apple: No, You Can't Have Your Data Back, We're Keeping It
By 4.5.07
I asked if I can buy a new hard drive, in order to get the old drive back: “No.”
Apple Sends Reader 27 Warranties
By 3.11.07
Apple is sending Michael AppleCare warranties as fast as they’re churning out iPods. So far, he has received 27 warranties.
So i was wondering if anyone has run into the same apple care protection plan problem I did. Recently, I’ve been receiving certificates for items I didn’t even purchase, and just today, I received 27 of them in the mail. I called up Apple and they also thought it was pretty interesting. They said they’re going to look into it, so it’s now a matter of waiting.
Either there’s a bug in the Apple, or Michael is buying way too many Apple products in a misguided attempt to buoy AAPL’s stock price. Probably the former.
