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EMI To Go DRM-Free

EMI To Go DRM-Free

By consumeristcarey 4.2.07

The Wall Street Journal is reporting that EMI, a Big Four music label and RIAA member, will release “significant amounts of its catalogue” unencumbered by DRM. The announcement from EMI is expected at an 8 a.m. EST press conference in London, featuring Apple CEO Steve Jobs.

Privately most labels rejected the idea out of hand, but EMI, the world’s third-largest music company by sales, was already quietly exploring the idea of dropping DRM. EMI has struggled to overcome poor results and a laggard digital strategy, potentially contributing to its willingness to take a bold stance on DRM.

EMI will make the DRM-free portions of its catalogue available for download via iTunes. We wonder how the RIAA will react. — CAREY GREENBERG-BERGER

Bought a Song on iTunes? Don't Pay For it Twice

Bought a Song on iTunes? Don't Pay For it Twice

By consumerist.com 3.30.07

Until yesterday, iTunes users who bought a single song, and later decided they wanted the whole album, ended up paying for the same song twice. Not anymore!

Help Improve Tech Support At Apple, Dell, Gateway, And HP

Help Improve Tech Support At Apple, Dell, Gateway, And HP

By consumerist.com 3.17.07

Vocal Laboratories, a company that helps other companies improve customer service by surveying customer calls, is working on project to improve tech support at Apple, Dell, Gateway, and HP, and you can participate.

Apple Sends Reader 27 Warranties

Apple Sends Reader 27 Warranties

By consumeristcarey 3.11.07

Apple is sending Michael AppleCare warranties as fast as they’re churning out iPods. So far, he has received 27 warranties.

So i was wondering if anyone has run into the same apple care protection plan problem I did. Recently, I’ve been receiving certificates for items I didn’t even purchase, and just today, I received 27 of them in the mail. I called up Apple and they also thought it was pretty interesting. They said they’re going to look into it, so it’s now a matter of waiting.

Either there’s a bug in the Apple, or Michael is buying way too many Apple products in a misguided attempt to buoy AAPL’s stock price. Probably the former.

Apple Stores Make $4,032 Per Square Foot

Apple Stores Make $4,032 Per Square Foot

By 3.9.07

Saks, whose flagship is down the street, generates sales of $362 per square foot a year. Best Buy (Charts) stores turn $930 – tops for electronics retailers – while Tiffany & Co. (Charts) takes in $2,666.

Fortune also says that if Apple sells its goal of 10 million iPhones in 2008, Apple stores will make as much as Best Buy overall, in a fraction of the space.

UPDATE: Apple Will Sell You A Computer If You've Got Too Many Gift Cards!

UPDATE: Apple Will Sell You A Computer If You've Got Too Many Gift Cards!

By 3.8.07

Remember Charlie? She couldn’t buy a computer from Apple because they wouldn’t accept more than 4 gift cards in one transaction over the phone or on the website. Charlie lives 3 hours away from the nearest Apple store, and the product she wanted to buy wasn’t available in the store anyway. Hardly worth a 6 hour commute!

Apple's Website Has Conflicting Gift Card Policy

Apple's Website Has Conflicting Gift Card Policy

By 3.2.07

We recently posted a story in which an Apple customer was having difficulty buying an Apple computer with 8 gift cards that could not be combined or used together without visiting an Apple store 3 hours away, despite the fact that Apple’s website says there is no limit to the amount of gift cards that can be used when calling 1-800-MY-APPLE.

Apple Won't Sell You A Computer Because You've Got Too Many Gift Cards

Apple Won't Sell You A Computer Because You've Got Too Many Gift Cards

By 3.2.07

So I called 1-800-My-Apple to speak with someone who could maybe help me. The first person I spoke to, after putting me on hold two or three times to speak to supervisors, tried to sell me a printer and speakers, saying that I could use four gift cards, plus a credit card to buy the computer, and use up the remaining cards for my accessories. I was confused and upset, and before I became rude thanked him for his time, and ended the phone call.

Fill Out Our Survey, Get Chance To Win iPod Shuffle

Fill Out Our Survey, Get Chance To Win iPod Shuffle

By consumerist.com 3.2.07

UPDATE: Survey max response number reached. Poll closed. Thanks everyone!

Debt Drives Student To Live In Pick-up Truck

Debt Drives Student To Live In Pick-up Truck

By 2.27.07

The 26-year-old has been living in his truck for nearly 19 months, skirting rules against sleeping in vehicles while otherwise living the life of a mainstream student. What started out as a way to save some cash has turned into a journey of self-reliance and independence.

Find the Owner's Manual For Your Ancient Apple Product

Find the Owner's Manual For Your Ancient Apple Product

By 2.12.07

Bulletin Boards came into being back in 1978 as a way for local computer club members to exchange messages with each other and to share programs by phone. Today there are over 300 computerized bulletin boards in the United States, and you don’t have to belong to a computer club to use one.”

Wow, really? Hey look, someone just typed letters so that it looks like a naked person!—MEGHANN MARCO

Quicken Claims To Sync With Bank Of America. It Does, Unless You Have Quicken For Mac.

Quicken Claims To Sync With Bank Of America. It Does, Unless You Have Quicken For Mac.

By consumerist.com 2.11.07

Despite holdings of almost $1.5 trillion, Bank of America, the largest bank in America, won’t sync with users of Quicken for Mac. Reader Philip, who spent $65 on Quicken, writes to tell us how Intuit’s website advertises such compatibility.

Warner Music CEO Says Jobs' DRM Free Proposal Lacks "Logic or Merit."

Warner Music CEO Says Jobs' DRM Free Proposal Lacks "Logic or Merit."

By 2.9.07

Bronfman said the proposal was without “logic or merit.”—MEGHANN MARCO

Don't Wait For A Genius: Quick Drop Your Mac And Go

By consumerist.com 2.9.07

With Quick Drop, we’ll never again wait in line for a Genius.

RIAA Responds To Jobs' Open Letter Applauding Him For Agreeing To License FairPlay, Except He Didn't

By 2.7.07

Apple has concluded that if it licenses FairPlay to others, it can no longer guarantee to protect the music it licenses from the big four music companies.

Steve Jobs Open Letter On The State Of DRM

By 2.6.07

It seems that with legal challenges to Apple’s iTunes DRM flying at him left and right, Steve Jobs just can’t ignore it any longer. He’s penned an open letter addressing the state of DRM, and it contains some interesting news:

UPDATE: Free Cingular With iPhone Rumor Is “Hooey”

By 1.25.07

Eric Savitz at Barron’s took a look through the transcripts of the call that CNBC’s Jim Cramer claimed contained a vow by Cingular to offer free service for 18 months to Verizon customers who switched for the iPhone. What did he find? Nothing. Zip.

iPhone’s True Cost: $1936

By consumerist.com 1.14.07

Here’s how much an iPhone will really cost you.

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