Just like last year (and, honestly, every year), 2016 was rife with stories about companies and their employees treating customers badly, going too far with bad jokes on social media, and then issuing semi-apologies while making claims about “taking it seriously,” or sometimes “very seriously.” [More]
apologize
Another Year That Shouldn’t Have Been: 64 Times Companies & Employees Embarrassed Themselves In 2016
By 12.30.16
Airline Apologizes After Repeatedly Mistreating Traveler In Wheelchair
By 7.16.15
A US Airways passenger with muscular dystrophy says he was dropped by crew members, had his shoe knocked off, was left in the aisle, and then twice left at the wrong gate. Now the airline’s new owners have some apologizing to do. [More]
