aol.com

By 7.13.09

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Is AOL ripping off your mom? …or stepdad, or aunt, or neighbor? Mainstreet.com gets to the bottom of why AOL continues to charge many, many not-terribly-Internet-savvy customers for their AOL e-mail accounts. You know, the same AOL accounts that are actually offered for free and have been since 2006. [MainStreet]

AOFell

AOFell

By consumerist.com 7.10.06

AOL’s much ballyhooed plan to dismantle its subscription service and put all its content on AOL.com, as well as discontinue to the use of “retention consultants” to “save” people from cancelling, is far from set in stone.