When you’re reporting your results to investors, it’s good to focus on the good news. For example, AOL is now taking in more money per subscriber each month: $20.86 compared to $20.03 at the same time last year. What’s that? Yes, of course AOL still has subscribers. [More]
For most of our readers, AOL is is a distant memory: you probably still have an Instant Messenger account around somewhere, and your favorite aunt uses it for e-mail. Oh, and you think that they might own some sites you visit sometimes, like Joystiq and TechCrunch. However, even as it works hard at becoming a content company, AOL still earns a lot of money from selling Internet service to people, including dialup. [More]
Did you sneer at the mysterious AOL breach that has compromised some customers’ information because you don’t use AOL e-mail anymore? Yeah, about that. Some former AOL users have reported that messages went out under their former IDs. Are spammers forging messages from defunct addresses, or have these AOL accounts gone zombie? [More]
AOL says that the company is investigating the recent torrent of junk mail that appeared to come from its customers, and unauthorized access to customers’ accounts by unknown baddies. While the good news is that customers’ payment information wasn’t breached, it’s still bad that their address books, passwords, answers to security questions, and their addresses may have been. [More]
If you’re getting weird junk mail from your friends, colleagues, and grandparents who use AOL for their e-mail, you’re not alone. In the last day, many AOL users have reported that messages were sent under their names that they never approved. Were their accounts hacked? Should you be concerned? The answer to both questions is “maybe.” [More]
For the calendar-challenged, we’ll point out that today is April 1, meaning the Internet is full of phony products, fake stories, doctored photos… so, you know, it’s like most days on the Internet. Rather than serve up a “United Charges Upgrade Fee For Merely Being Jealous Of First-Class Passengers” headline, or a post about Comcast CEO Brian Roberts giving up his job to play Gretl Von Trapp in a regional theater production of The Sound of Music, we’re looking back at some stories that would have been appropriate for April Fool’s. [More]
We know, we know — the word “iconic” is overused. But we’re talking about the voice that greeted callers looking to hear movie times back in the 1990s, when such a service seemed ridiculously convenient (and I didn’t have any other boys to talk to on the phone). The Internet has killed off the Moviefone voice, as AOL says it’s planning to disconnect the line. [More]
Late last week AOL’s CEO Tim Armstrong announced that the company would be delaying company contributions to employee retirement accounts. That was enough to make workers grumble already, but then he added that the shift was partly due to two specific employees who had “distressed babies.” That didn’t go over so well, and the company has now reversed the benefits shift. [More]
If you’re going to fire hundreds of employees, at least have the guts to do so individually. After years of dedicated, time-consuming work, hundreds of online media employees were let go during a series of conference calls last week; taking “it’s nothing personal” to an entirely new level.
It all started out so optimistic: When AOL’s chief executive Tim Armstrong came onboard from Google, his dream of a network of local news sites that would cover all the comings and goings of communities across the country seemed like it could work out. Patch got $50 million and the high hopes of its fans at AOL in 2009, but now the company says its days are numbered. [More]
Sometimes you’re better off packing it in and walking away from an account, even a free one, when things just aren’t working anymore. That’s the conclusion that Josh’s octogenarian neighbor came to regarding her AOL account. AOL, when you aren’t even holding on to the senior citizen market, that’s a bad sign. [More]
It may seem like an oddity to see anyone still carrying a phone that is just that — a phone, but a new report shows that 44% of adults in the U.S. are still making calls on phones with no ability to go online. Americans are more accepting of broadband, with 70% of them having the higher-speed Internet access set up in their homes, meaning that some of those people without smartphones are choosing to pay for broadband. This leaves 20% of Americans over the age of 18 without either a smartphone or home broadband. [More]
Remember those days when you had to use your landline and select which AOL phone number to dial into in order to connect for insanely slow Internet access? For most of us, dial-up is just a distant hazy memory, but for a couple million Americans, it’s still how they get online. [More]
In the wake of that whole thing where the National Security Agency is reportedly snooping on people, a whole bunch of tech industry giants have banded together with privacy advocates to send a letter to the lawmakers and President Barack Obama asking for some transparency when it comes to government surveillance. [More]
You know that co-worker who’s always there when you come in in the morning and also when you leave at night? Maybe their work ethic isn’t as amazing as you think. Maybe they don’t even work there, and are squatting in the office as a free place to sleep, eat, work out, bathe, and work on launching their own tech startup.
Even though we’re well past the age of AOL’s ubiquitous free trial CDs, the shrunken ISP giant still manages to coax hundreds of thousands of new customers into its antiquated dial-up service. According to its earnings report, the company added 200,000 new customers while losing 630,000 users in the past year. Shockingly, 3.5 million users still greet the internet with the nostalgic, ear-splitting sound of their landlines connecting to the internet.
Bank of America may have lost this year’s Worst Company In America tournament by the narrowest of margins, but the results of a new customer service satisfaction survey put BofA at the head of the class when it comes to irking consumers.