When you’re reporting your results to investors, it’s good to focus on the good news. For example, AOL is now taking in more money per subscriber each month: $20.86 compared to $20.03 at the same time last year. What’s that? Yes, of course AOL still has subscribers. [More]
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Zombie AOL Account Plague Spreads To Wall Street Journal Columnist
By 7.6.09
Our reader Jennifer isn’t the only former Time Warner employee whose AOL account has risen from the dead, prompting collection notices and confusion. Wall Street Journal investing columnist Jason Zweig, a former Time Warner employee, found himself in precisely the same situation, and wrote about his epic customer service adventure.
Ex-Time Warner Employee's Zombie AOL Account Finally Put To Rest
By 7.3.09
You may remember Jennifer, who we wrote about on Wednesday. She suddenly started receiving collection notices for an AOL account she hadn’t paid for since 2000. Her situation has since been resolved, and serves as an important reminder about accounts and benefits when changing jobs.
Beg and Plead in AOHell
By 6.22.06
Despite having to deal with a complete and total (and now fired!) cock, Vincent Ferrari still managed to get his AOL account canceled in under 7 minutes. Vincent’s special his account was picked up by the blogosphere, then the MSM. But he’s also special because, as people have written us time and time again, a 7 minute cancellation phone call is actually an example of stellar, speedy service from the likes of AOL. Some customers, a bit meeker than Vincent, literally have to resort to begging.
