The city of Seattle has an agreement with Comcast requiring the cable company to answer 90% of calls within 30 seconds. If you’re a Comcast customer, you are probably laughing, while also crying a bit as you flash back to interminable waits to speak to a Kabletown rep. But Seattle isn’t taking this standard lightly, as it has attempted to fine Comcast twice in just the last few months. [More]
