If you’ve ever visited Angie’s List to find a plumber, painter, lawn care professional, or other service provider, you probably didn’t get too far, thanks to the company’s paywall which blocks visitors from seeing reviews unless they sign on for a year-long subscription. That’s about to change, as the home services marketplace plans to drop its membership fees in a bid to increase revenue down the road. [More]
If a company offers you a refund after you post a negative online review of your transaction, does that make your original comment any less valid? According to Angie Hicks of crowdsourced review site Angie’s List, once your dispute with a company is resolved, you should only be allowed to say nice things about the company. [More]
Google Adds Paid Home Service Provider Suggestions To Search Results For “Clogged Toilet,” “Plumber”
Less than a year after Amazon took on the likes of Angie’s List, Yelp and other companies that can connect consumers to professional service providers like plumbers, locksmiths, electricians and others, Google announced it would join the fray by adding prescreened service providers to its sponsored search results. [More]
Despite a pending lawsuit claiming it stole provider lists from rival service marketplace Angie’s List, Amazon announced today that it would expand its upstart Amazon Home Services to 15 new cities, offering consumers a place to find local service providers for repairs, installations and other jobs around the house. [More]
Though some might say that imitation is the sincerest form of flattery, achieving that verisimilitude by stealing information from a competitor is not going to go over well. That’s what Angie’s List is alleging in a new lawsuit against upstart Amazon Local, a subsidiary of the ecommerce giant, claiming that the new rival on the scene boosted provider lists and other proprietary information from Angie’s website.
Virginia Supreme Court: Businesses Can’t Censor Yelp Reviews Until They Prove Statements Are Libelous
As we’ve covered numerous times, online review sites like Yelp can become a nasty battleground between unhappy consumers and business owners who take issue with what they claim are overly negative, sometimes malicious, comments. Last week, Virginia’s highest court ruled against one such business that had tried to squelch a customer’s reviews. [More]
James tells Consumerist that he tried Angie’s List, and wasn’t thrilled with the experience. He was surprised and displeased, however, when a representative from the service reached out, called him, and asked him some questions about the professionals he had searched for. Would you have reacted the same way?