It’s not that Steve was begging for any special favors, or violating the policies that Amazon itself has posted. He saw the price on the TV he had already purchased drop by more than $200 as part of a special sale, and he contacted Amazon for a price adjustment, per their policy. And they denied him, because the sale price didn’t apply at that exact moment he called. A screen grab and Amazon’s own records weren’t enough proof. [More]
