Rob is an Amazon Prime customer who lives near Chicago. He likes Prime, but isn’t thrilled with his last three shipments that came through a lesser-known delivery company, Ensenda. The comments on a previous post about Ensenda’s inability to actually deliver things indicate that he’s not alone. But his packages are: abandoned and alone, lost somewhere in the system. Or dumped on the first flat service the delivery person could find. This is not the quality of service that anyone should expect from a company paid to provide overnight shipping.