It’s unlikely that getting kicked off a flight is ever a pleasant experience, but two sisters say that when Allegiant Air removed them from a recent flight, they found themselves in a nightmare, unable to reach their father in hospice care before he passed away. [More]
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8 Things We Learned About Allegiant’s History Of Scary Midair Mechanical Failures
When you book a ticket on a discount airline, you might expect no-frills service in the cabin, but you don’t expect to be getting on a plane that’s any less safe than the more expensive competition. Yet after complaints from pilots and increased scrutiny from the FAA, the Tampa Bay Times crunched a lot of data and figured out that yes, Allegiant’s planes fail more than the U.S. average. [More]
An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
Pilot Says He Was Fired For Evacuating Smoky Plane
Allegiant Air — already in the spotlight over repair issues, onboard fires, and safety concerns from those who fly the airline’s planes — now stands accused of firing a pilot because he evacuated his aircraft after crew and passengers detected smoke in the cabin. [More]
Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores
Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
Passenger Says She Was Kicked Off Plane For Being Blind; Airline Says She Seemed Drunk
It’s a game of She Says/Airline Says in the case of a Missouri woman who was recently removed from an Allegiant airlines flight. The passenger claims that Allegiant staff treated her poorly because of her blindness, while the airline contends that flight attendants were merely dealing with a disruptive passenger who appeared to be intoxicated. [More]
Allegiant: Let's Let Travelers Gamble On Airfare
Allegiant Air has come up with an idea for a new kind of airfare whose final price would rise or fall with the price of jet fuel. Passengers could choose between a traditional ticket, or one that has a discounted up-front cost, but whose final price is variable. If gas is cheaper the day you fly, you pay less. If higher, you pay more. It sounds a little crazy, until you realize where Allegiant is based out of: Las Vegas! [More]
Airline Wants To Offer Fares That Could Change At Last-Minute Based On Fuel Prices
Knowing that fares are likely to continue going up as fuel prices rise, some travelers are booking air travel well in advance to lock in an affordable fare that won’t change in the coming months. However, Allegiant Air wants to offer travelers the option of buying a ticket that, even after purchase, could go up or down in price depending on the cost of fuel. [More]
Passengers Watch With Disbelief As Their Allegiant Air Flight Leaves Without Them
Over 20 passengers watched in horror as their Allegiant Air flight from Huntsville to Fort Lauderdale took off without them. The passengers had lined up at the gate, tickets in hand, when the plane pushed back. Apparently, the single ticketing agent had struggled to handle everyone on time and didn’t tell the plane to wait. Passengers called the airline once they realized they were stranded as kids shouted, “We want to go to Disney World!”
“So, everybody calls Allegiant Air,” Rigas said. “Three people got hung up on.”
All US Airline CEO's Contact Infos
This appears to be a giant list of all US airlines’ CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN