A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
Allegiant Air — already in the spotlight over repair issues, onboard fires, and safety concerns from those who fly the airline’s planes — now stands accused of firing a pilot because he evacuated his aircraft after crew and passengers detected smoke in the cabin. [More]
Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
It’s a game of She Says/Airline Says in the case of a Missouri woman who was recently removed from an Allegiant airlines flight. The passenger claims that Allegiant staff treated her poorly because of her blindness, while the airline contends that flight attendants were merely dealing with a disruptive passenger who appeared to be intoxicated.
Allegiant Air has come up with an idea for a new kind of airfare whose final price would rise or fall with the price of jet fuel. Passengers could choose between a traditional ticket, or one that has a discounted up-front cost, but whose final price is variable. If gas is cheaper the day you fly, you pay less. If higher, you pay more. It sounds a little crazy, until you realize where Allegiant is based out of: Las Vegas!
Knowing that fares are likely to continue going up as fuel prices rise, some travelers are booking air travel well in advance to lock in an affordable fare that won’t change in the coming months. However, Allegiant Air wants to offer travelers the option of buying a ticket that, even after purchase, could go up or down in price depending on the cost of fuel.
Over 20 passengers watched in horror as their Allegiant Air flight from Huntsville to Fort Lauderdale took off without them. The passengers had lined up at the gate, tickets in hand, when the plane pushed back. Apparently, the single ticketing agent had struggled to handle everyone on time and didn’t tell the plane to wait. Passengers called the airline once they realized they were stranded as kids shouted, “We want to go to Disney World!”
“So, everybody calls Allegiant Air,” Rigas said. “Three people got hung up on.”