Reader Matt watched a PetSmart PetsHotel employee strike several dogs while waiting to pick up his pet. Matt immediately spoke with the store manager, who called the next day called to condemn the employee’s actions as ‘horribly inappropriate,’ and to promise that the employee would no longer work with dogs. Ten days later, Matt received another call, this time from the District Manager.
..the District Manager called us back and stated that she watched the video in slow motion, and that while she could understand how we interpreted the employee’s gestures to have been inappropriate, that she has concluded that the man was just playing with the animals, did not in fact strike any dogs, and was not inappropriate.
Matt writes:
