If you’re involuntarily bumped from an overbooked flight, or if your bags are lost, the airline owes you some form of compensation. It turns out that four carriers — American, United, Alaska, and Southwest Airlines — haven’t exactly been forthright with all their passengers when it comes to getting what they are owed. [More]
Two months after Alaska Airlines put $4 billion on the table and bought up Virgin America, the soon-to-be fifth largest airline operating in the U.S. is spilling the beans — kind of — about its future, and that might include keeping the recently purchased carrier’s name. [More]
You’ve probably seen your fair share of those “(Airline Name) giving away (X number) free tickets if you share this post” promotions that infiltrate social media but are actually bogus. In a new twist — and a ploy to bring over loyal passengers of Virgin America after its announced a $4 billion merger with Alaska Airlines — JetBlue really is offering consumers the chance to win one of 500 free tickets from the carrier, no Facebook required. [More]
Virgin Alaska? Alaska American? Either of those — and other combinations — could soon be the fifth largest airline operating in the U.S. after Alaska Airlines agreed to acquire Virgin America in a deal valued at $4 billion. [More]
It’s been two years since the Transportation Security Administration declared that the PreCheck airport security fast lanes — no removing shoes, no taking your laptop out of your bag — is only for paying customers. Now Alaska Airlines is letting its frequent fliers use their airline miles to pay the PreCheck membership fee.
When a flight is diverted to deal with a disruptive passenger, those left on the plane often receive little, if anything, in the way of compensation for the delay. But travelers on a recently interrupted Alaska Airlines flight received a financial apology from the airline. [More]
While airlines might not be leaping at the chance to tell customers how to file complaints about their service, that hasn’t stopped more travelers from sharing their tales of woe with the Department of Transportation. In fact, the number of complaints filed by beleaguered passengers increased by nearly 30% last year. [More]
When you’ve gone and repainted your planes with a new logo, we can understand the desire to show it off to everyone. But maybe consider running your new ad slogan by a few people before it goes public.
Eight months after a government report found that airplanes with WiFi connections may be vulnerable to cyber attacks and seven months after a hacker claimed to have commandeered a United Airlines flight via the plane’s in-flight entertainment system, one lawmaker wants to know just what airlines are doing to protect their computer systems — and passengers. [More]
An Alaska Airlines flight heading from Newark, NJ to Seattle was forced to make an emergency landing on Monday morning, after the plane reported smoke on board. Oddly enough, the incident was reportedly sparked when a credit card reader that had been thrown in the trash somehow ignited.