airlines
British Airways Leaves Luggage To Rot Outside Heathrow
I was flying [British Airways] from Amsterdam to London Heathrow to Denver on July 28th. When I landed I waited by the luggage carousel for my bag, well as you can sure guess, it never turned up. I was told by BA, that they found my bag they apologized and assured me it would be delivered to my home the following day. Seven days later the luggage finally showed up. [More]
Delta's New Menu Will Feature Snacks And Meals From $2-$10 In Coach
Delta has announced their new menu. It’ll be available in November on flights over 2,000 miles and will be free for First Class and Business Class. The menu items cost from $2-$10 in coach.
Stuck On The Tarmac? Delta Placates You With Pizza
Hey airlines, if you’re going to strand a bunch of people on the tarmac, but want them singing your praises anyway, placate them with pizza. Pizza is a magical substance that causes joy no matter the circumstances.
Loose Bolt Might Have Caused Last Week's China Airlines Super Explosion
Airlines worldwide are urged to check the nut and bolt assemblies on 737 series 600 through 900. Stateside, these planes are flown by Continental, Southwest, Delta, American, and Alaska Airlines.
Avoid US Airways' Trans-Atlantic Flights
Even your ever-skeptical columnist was shocked at what I found: a near-collapse of the day-to-day operations of US Airways’ Philadelphia-based trans-Atlantic service. Even by this summer’s reduced standards, the operation that US Airways runs between Philadelphia and Europe is shocking.
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In an attempt to mitigate the negative PR fallout from having one of its planes explode on the tarmac seconds after the last of its passengers scrambled off it, China Airlines painted over the ruined plane’s logo. [MSN]
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Fly discount first-class by knowing how to search and ask for “Y-UP” and “Q-UP” fares. [FareCompare]
Spirit Air CEO Learns The Dangers Of Hitting "Reply All" When Callously Responding To Consumer Complaints
This is how Ben Baldanza CEO of Spirit Air responded to a complaint letter from a first-time customer:
Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.
Which might have been ok, had the email stayed inter-office, but Baldanza seems to have hit “reply all” and accidentally sent the message back to the original complainant. Oops.
Corporate Jets 16 Percent Of Aviation Systems' Costs, Pay Only 3 Percent
As the debate continues to slowly boil over who will pay for the post of upgrading our nation’s aged aviation infrastructure, the FAA is drawing attention to how corporate jets pay disproportionately lower taxes compared to commercial jets.
Delta Names Former CEO Of Northwest Airlines As Their New CEO
Delta has named Richard Anderson, former CEO of Northwest Airlines as their new CEO according to CNNMoney.
Executive Email Carpet Bomb, Consumerist Post, Prompt United To Solve Reader's Complaint
After being dissatisfied with his United ticket being changed without notice, and the fact that he called three times and each time there was some sort of birthday party in the background rendering the conversation incomprehensible, Bob got his story posted here. We advised him to send an executive email carpet bomb (EECB), and CC his complaints to the Department of Transportation. Now, the godly hand of United customer service has reached out of the ether and given him a scratch behind the ears, and Bob has gone from peeved consumer to pleased…
Southwest Could Become World's Biggest Airline
According to the Associated Press, Southwest Airlines is poised to become the world’s biggest airline—beating American Airlines for the first time. Even though Southwest is a domestic-only carrier, they’ve already eclipsed American Airlines’ combined domestic and international travel in 2007.
Southwest carried 40.3 million passengers on domestic routes between January and May, an increase of 4.2 percent from last year.
China Airlines Jet Explodes Into Balls Of Flame On Runway
China Airlines has the worst safety record for its region, with an accident rate of 4.59%
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Remember that guy JetBlue and the TSA wouldn’t let on a plane for wearing an Arabic shirt? He, joined with the ACLU, have just sued them for racial profiling. [Seattle Times]
American Airlines Sues Google Over Trademarked Search Terms
American Airlines has sued Google over search terms that include words that American Airlines has trademarked. For example, if you search Google for “Aadvantage,” American Airline’s frequent flier program, Google will display a link to the program, but also show ads from competitors.
Video Released Of Drunken Delta Stewardess' Arrest
A video was released yesterday of the 26-year-old’s arrest and imprisonment for boozing it up. About 16 seconds in she flips out when they try to remove her pinned-on wings.
It's A Myth That Airfares Goes Up On Weekends
Some say that airfare goes up on the weekends, but FareCompare’s Rick Seany, says this is a flight of fancy:
