And customer loses mind. Michelle K. writes:
My bags were lost when I flew from Moscow, Russia to the states on Nov 9, 2005. I picked up my luggage in JFK, went through customs and checked them in for my flight to PIT. They never came. In those bags I had all my clothes and all of my 2 children’s clothes including, socks, shoes, underwear, bras, t shirts, tops, pants, skirts, tights, and so on. I also lost our camcorder, our camera, 2 brand new coats (one leather, one fur trimmed), a Coach handbag, Christmas gifts for my family and friends and irreplaceable family videos.