air travel

Audra Bridges

United Airlines Will Compensate All Passengers Who Were On Controversial Flight

United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]

Audra Bridges

United CEO Says Airline Won’t Use Law Enforcement Officers To Remove Passengers

When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.” [More]

Bernal Saborio G. (berkuspic)

Does The Fine Print In United’s Contract Prevent Kicked-Off Passenger From Suing Airline?

A lot of people are saying the United Airlines passenger who was forcibly booted from a Sunday afternoon flight should sue the carrier, while others say he can’t sue because of fine print in United’s 37,000-word customer contract. Turns out he probably can take the airline to court, but whether or not he’d prevail is unclear. [More]

jayRaz

FCC Scraps Plan To Even Think About Lifting In-Flight Phone Ban

While you can now use WiFi to check your email, play games, go online, or watch a movie on a plane, you generally still can’t use it to make a phone call. The FCC is making sure this no-phone refuge remains, by ditching its long-in-the-works plan to lift its ban on in-flight cellphone calls. [More]

lkarasawa

After 8 Years And $7.5 Million In Sanctions, Judge Throws Out Lawsuit Over Delta, AirTran Checked Bag Fees

Nearly a decade has passed since travelers sued Delta Air Lines and AirTran, alleging that the carriers colluded in creating their fees for checked bags. In that time, the AirTran has vanished and Delta had to pay millions of dollars in sanctions for being a stubborn defendant. Now, less than a year after the court finally granted class-action status in the case, it has been dismissed. [More]

frankieleon

Thousands Of Flights Cancelled Today And Tomorrow Because Of Massive Winter Storm

If you were planning to travel to the Northeast this week, you’ll probably need to change your itinerary, as more than 1,000 flights have already been canceled in advance of a massive snowstorm.. [More]

JetBlue Asks Court To Throw Out Lawsuit Over Misplaced 5-Year-Old

JetBlue Asks Court To Throw Out Lawsuit Over Misplaced 5-Year-Old

More than three months after losing track of an unaccompanied minor and sending him to an airport in an entirely different city than his intended destination, JetBlue is arguing that an international treaty prohibits the mother from bringing a lawsuit against the airline. [More]

Brian Brodeur

8 Things We Learned About Allegiant’s History Of Scary Midair Mechanical Failures

When you book a ticket on a discount airline, you might expect no-frills service in the cabin, but you don’t expect to be getting on a plane that’s any less safe than the more expensive competition. Yet after complaints from pilots and increased scrutiny from the FAA, the Tampa Bay Times crunched a lot of data and figured out that yes, Allegiant’s planes fail more than the U.S. average. [More]

Pasha C

Southwest Airlines Giving “No Thought Whatsoever” To Checked Bag Fees

Southwest Airlines is the only one of the largest U.S. commercial airlines that does not charge for customers to check bags, meaning the company is missing out on this multibillion-dollar revenue stream. While Southwest CEO Gary Kelly acknowledges the need to bring in more money for his business, he says his company has no plans to lose its “bags fly free” identity. [More]

Mom Sues JetBlue After Airline Flies Unaccompanied 5-Year-Old Son To Wrong City

Mom Sues JetBlue After Airline Flies Unaccompanied 5-Year-Old Son To Wrong City

September began with news of a New York City mom whose unaccompanied 5-year-old son somehow ended up on the wrong JetBlue flight, and now the month comes to an end with that mom filing a lawsuit against the airline that misrouted her child. [More]

Southwest’s “No Gotchas” Airfare Sale Comes With Its Fair Share Of Gotchas

Southwest’s “No Gotchas” Airfare Sale Comes With Its Fair Share Of Gotchas

We all know that airfare sales generally come with all sorts of strings attached — restrictions on dates, routes, and seat types are to be expected — but if you’re going to advertise a sale as having “no gotchas,” then it’s a bit disingenuous to have nearly 400 words of mouseprint conditions full of restrictions. [More]

yooperann

Cuban-American Flight Attendants Not Allowed To Stay Overnight In Country Where They Were Born

While Cuba appears to be welcoming American airlines and tourists with open arms, the island nation is not so forgiving to those who fled the country in recent decades. We’ve already told you about concerns that cruise ship operators had about coming into port with Cuban-born staff on board. Now American Airlines has had to pull some flight attendants from overnight flights to Cuba because they aren’t welcome to stay.
[More]

yooperann

American Airlines Asks Passengers To Make Flying Experience Better (Because It Won’t)

American Airlines wants you to be happy in the air. Or at least, they want you not to cause an incident that will result in an emergency landing and major disruption. So instead of adding features, creating legroom, or improving their end of things, American’s asking you: have you considered being more zen and less face-punchy?

[More]

So Cal Metro

Senators Want Airlines To Explain Recent Outages & Why Travelers Couldn’t Be Rebooked On Competing Carriers

In just the last few weeks, Delta and Southwest each experienced massive system-wide outages that grounded thousands of flights and ruined travel plans for countless passengers — and there are reasons to believe it could happen to other carriers. Now some lawmakers want the airlines to answer for these failures and to explain what’s being done to prevent future shutdowns. [More]

zonaphoto

Days Of Delta Delays Are Worse Because They Can’t Just Put You On American Anymore

After canceling more than 1,800 flights in the last two days (with another 150 at least expected today), Delta finally says it expects to resume normal operations later this afternoon. That’s probably a relief to Delta staff and any passengers with flights planned for the back half of the week. But for the thousands and thousands of passengers left in the lurch so far, relief has proven slow to come. Slower, in fact, than it would have been in the past. Why?

[More]

photographynatalia

Why Your Airline Has To Make Sure Your Plane’s Coffee Maker Works Before You Can Take Off

Wings are pretty vital to an airplane. Engines, flight instruments, landing gear, yeah, these are all things you definitely want to be sure are mechanically sound before you find yourself hurtling at 500 miles an hour six miles above the surface of the Earth. Yet even the most devoted caffeine addict would probably rather take off on time than wait three hours for the plane’s coffee maker to get fixed — so what’s the deal when you have to camp out on the tarmac because the plane can’t make you a cup o’ joe?

[More]

Steven Depolo

Pilot Who Failed Drug Test Can’t Try To Use DNA To Prove He Was Clean

Imagine you’re one of the many American workers subject to random tests for the presence of drugs or alcohol in your system, and a test turns up high levels of heroin and cocaine. If you contend that the lab must have mixed up your urine sample with someone else’s should you be able to demand a DNA test to prove your innocence? If you’re a pilot, the answer is no. [More]

yooperann

Man Accused Of Groping Unaccompanied Minor On American Airlines Flight

Yet again, we find ourselves in the unfortunate situation of having to write about an airline passenger accused of inappropriately touching another person on their flight. In the case of a recent incident reported on an American Airlines flight, a man allegedly groped a 13-year-old girl traveling alone. [More]