A woman who stayed at a Hyatt in Milwaukee last month was hit with an extra $250 charge for smoking in her room. The problem, she says, is that she has severe asthma–she offered to show Hyatt her prescriptions–and is not a smoker. When she complained to Hyatt, the hotel’s director of operations told her “the Hyatt had photographic evidence of smoking in the room and would absolutely not refund her money.” [More]
added fees
Chase Invents $120 Annual Fee For Balance Transfer Customers
Some customers who transferred their balances to Chase were hit with a new fee this month: a $10 monthly surcharge just for having the account in the first place. This $120 annual fee is pure profit for Chase and doesn’t get applied to the balance. Oh, and they’re doubling the minimum payment as well, although the sooner you pay off your Chase credit card and close it, the happier you’ll be.
Comcast Apologizes For $2 Charge, Says It Will Make Sure CSRs Don't Do That Anymore
After we posted yesterday about Ian’s surprise $1.99 fee for asking Comcast to stop mailing him junk mail, a Comcast rep contacted Ian and apologized for the confusion, explaining that the fee is real but “it is not for changing marketing preferences.” Read his full email after the jump.
Comcast Will Charge You $2 To Stop Sending You Junk Mail
We don’t mean to influence the “Worst Company In America” voting, but check this out: if you call Comcast and ask them to stop sending you anything other than your bill, they’ll agree but quietly slap you with a $1.99 “change of service” fee. Like most made-up, totally indefensible fees from cable and cell phone companies, Ian found that a chat with a customer service agent can get the fee removed. Update: Comcast has responded to this and apologized for the fee.