Usually, when a message arrives in our mailbox containing the name of a big-box office supply store and the word “saga,” it means that a sad tale of incompetence and woe is in store. But that’s not the case this time. “I’ve never had a corporation help me this much in my entire life,” Curtis noted in his e-mail. When something went wrong with the screen of his Gateway laptop that be purchased from Office Depot, Gateway offered to fix the screen for $200. He wrote to Office Depot about the problem, not expecting much, but ended up stunned at the help he received from corporate. [More]
