Michael writes that his wallet, which he purchased over a year ago, was starting to fall apart a bit. He recently received a new wallet in the mail from Rogue Wallet, the small company that manufactured his, but…. he had never contacted the company. He wasn’t dealing with a psychic wallet maker. (That would be awesome.) Instead, he discovered a company that very candidly owned its mistake and wanted to please customers even if nothing had gone wrong with their personal wallets yet.