Reader Sean is the most recent reader to purchase food at a major “big box” store, find it unacceptable, and send us a picture.
Retail Services
Man Expresses Disenchantment With Best Buy Refunds
By 7.11.07
Antonio Cangiano says he bought a brand new Aspire 5100 as a gift for his wife and barely touched it before a giant crystal liquid leak appeared on its screen. A Best Buy tech insisted it was customer abuse, but after an hour of arguing, he got them to agree to look at it in the warranty inspection depot. There is no lesson here, no takeaway, only one man’s vented spleen.
Kmart Adds 70 Drugs To Its $15 Generic Drug Program
By 7.11.07
Now covered by the 90-Day Generics Program are nearly 70 new generic medications, including 17 different formulations of popular generic prescription prenatal vitamins, a larger selection than other generic programs
At $5 a month, Kmart’s program is still more expensive than Walmart’s $4 a month program, but instead of going to Walmart every month, Kmart offers a 90 day supply for $15. Presuming, of course, that you can locate a Kmart.
Morning Deals
By 7.11.07
• Bank of America: Receive 25,000 Reward Points for NEW approved BOA credit card. Redeem for $250 cash.
Sprint Customers Terminated For Complaining Too Much Were Scamming Sprint For Free Service
By 7.11.07
Sprint announced Monday it was canceling the accounts of around 1,000 people who called customer service too much. At first blush, it might sound like a pretty jerk thing to do, have bad service and then punish people who complain, but we spoke with one of our most reliable Sprint insiders, who had a different side to the story: the terminated customers were scamming Sprint, calling in again and again, just to get free service credits.
By 7.10.07
../../../..//2007/07/10/automotive-journalist-goes-car-shopping/
Automotive journalist goes car shopping, without telling any of the salesmen who he really is. [KickingTires]
FCC Proposes New Rules To Further "Unlock" Cellphones
By 7.10.07
Sick of boring handsets with crippled features? So is FCC chairman Kevin Martin. He’s proposing “sweeping new rules” that would apply to the 700mhz spectrum that is soon to be vacated as television goes digital. What will the new rules be?
Under Martin’s proposal, to be circulated in the agency as early as Tuesday, mobile services in these airwaves would have to allow consumer choice.
By 7.10.07
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According to one report, by a guy who analyzes customer service phone calls for a living, the special Apple iPhone customer service line (1-877-419-4500, NOT the AT&T number) is really great. [The Customer Service Survey]
Sprint Cancels Army Unit's Cellphones For Roaming Too Much
By 7.10.07
Sprint canceled the service of 200 Army men and women who had just come back from Iraq. For roaming too much. Because Sprint hadn’t installed a tower close enough to their base. A little ol’ backwoods place called West Point.
Why Geeks Steal Porn From Your Computer
By 7.9.07
hashand: I used to work at a computer repair place. All the stuff you’re finding isn’t limited to Best Buy. We had a 2 TB [terabyte] server of mp3s.
2 More Former Employees Claim Geek Squad Stole Customers' Personal Files
By 7.9.07
Two more individuals identifying themselves as former Geek Squad employees have stepped forward with allegations about the repair company’s employees unauthorized copying of personal information from customer’s hard-drives.
Donate Or Recycle Old Cellphones With exPhone
By 7.7.07
What will the legions of new iPhone owners do with the perfectly good cellphones they just replaced? exPhone hopes that anyone with unused, unloved “exPhones” will consider either donating or recycling their old companions. Before saying goodbye to any exPhone, you should take three basic steps to protect your wallet and your privacy:
True-Life-Tale Of Dealing With A Telemarketer Who Continually Ignored The Do-Not-Call List
By 7.6.07
I just got yet ANOTHER call from a third party selling life insurance policies for BoA. Sometime last month, I told them to stop calling me, and that just because I bank with BoA (I had…I terminated that week before last for reasons unrelated to this) doesn’t mean they’re allowed to keep calling despite my telling them to stop. If I had access to our call records at the moment, I’d list the time, date, and duration of each call, as well as the date I told them to stop.
Geek Squad Company Forums React To Sting Op Video
By 7.6.07
A sampling of what they’re saying on the Geek Squad internal message board about “Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer.”
