When you use a delivery service like Postmates to pick up your dinner or groceries, you should expect some difference between the estimated price and the one you ultimately pay, but some Postmates users say they are paying upwards of 35% more than the estimate.

For example BuzzFeed News points to several customers griping about huge discrepancies on their Postmates bills, including one customer who was given an estimate of $57.85 for a delivery, but saw that price jump to $77.90 ($95.17 after all the fees) when the delivery was made:

Most of the customers’ issues occurred when viewing the estimated subtotal after placing restaurant orders through Postmates.

While in some cases, customers noticed the significant price jump included not only service and delivery fees, others found no evidence of where the additional costs were coming from.

Still, Postmates maintains that a majority of the pricing issues have been related to outdated menu prices.

“We show the price estimate, based on the menu that’s in our system,” Postmates spokesperson April Conyers tells BuzzFeed, “but there may be some discrepancy.”

Customers Say Postmates Has Been Underestimating Delivery Costs [BuzzFeed News]

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