Apple Will Now Offer Customer Support, Tips & Tricks On Twitter

Image courtesy of (Adam Fagen)

Have a quick question for Apple? If you can keep it within 140 characters then you can skip the email or phone call and simply Tweet the tech company. 

Apple today launched its first all-encompassing support Twitter account, @AppleSupport, to answer user questions, provide tutorials, and other helpful information, 9to5 Mac reports.

In its description, Apple says the account is meant to be a place to easily “provide tips, tricks and helpful information when you need it most, and if you have a question, well – we’re here to help with that too.”

So far, the account has provided a tutorial on how to create checklists in the Note app and answered several hundred questions.

It’s unclear how in-depth the account will get with customer questions, 9to5 points out, noting that it’s likely difficult inquiries will be directed to the proper AppleCare channels.

Of course, this isn’t the first Twitter account for Apple, the tech company has several handles, including Apple Music, Apple Music Help, App Store, and iTunes.

However, 9to5 reports @AppleSupport is the company first dedicated to support site for Apple’s entire range of products.

Apple launches official company Twitter account for tips, tricks and customer support queries [9to5 Mac]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.