Aereo Shutting Down “Temporarily” At 11:30 AM Today, Refunds Will Be Issued

Image courtesy of Chet Kanojia
Chet Kanojia

Chet Kanojia

They mystery of when and if Aereo will be shutting down pending review by the lower courts after receiving a 6-3 smackdown from the Supreme Court has been solved. An email to customers signed by CEO and founder Chet Kanojia states that the service will be accessible to customers until 11:30 AM today. He also assured all users that they will be refunded for the past month.

Mr. Kanojia’s phrasing is optimistic. He describes the shutdown as “pausing temporarily” and assures his customers that Aereo is “far from done.” However, we can’t help but note that a refund is not a temporary measure.

Full text:

A Letter to Our Consumers: Standing Together for Innovation, Progress and Technology – An Update on Aereo

“The world hates change, yet it is the only thing that has brought progress.” –Charles Kettering, inventor, entrepreneur, innovator & philanthropist

A little over three years ago, our team embarked on a journey to improve the consumer television experience, using technology to create a smart, cloud-based television antenna consumers could use to access live over the air broadcast television.

On Wednesday, the United States Supreme Court reversed a lower court decision in favor of Aereo, dealing a massive setback to consumers.

As a result of that decision, our case has been returned to the lower Court. We have decided to pause our operations temporarily as we consult with the court and map out our next steps. You will be able to access your cloud-based antenna and DVR only until 11:30 a.m. ET today. All of our users will be refunded their last paid month. If you have questions about your account, please email or tweet us @AereoSupport.

The spectrum that the broadcasters use to transmit over the air programming belongs to the American public and we believe you should have a right to access that live programming whether your antenna sits on the roof of your home, on top of your television or in the cloud.

On behalf of the entire team at Aereo, thank you for the outpouring of support. It has been staggering and we are so grateful for your emails, Tweets and Facebook posts. Keep your voices loud and sign up for updates at – our journey is far from done.

Yours truly,

Chet Kanojia

Founder & CEO

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.